The DEC supports all faculty, staff and students. We are located on the 2nd floor of Allen Hall. We happily support the campus community from 8:30am until 5pm Monday through Friday. We are also available on weekends via email. Support during exams, breaks, closings and intersession is semester-specific and will be communicated via email, Canvas and/or other appropriate methods.
From Canvas to Zoom, the DEC is always willing to assist students with their teaching and learning based technological needs. For support with your LancerNet and Live Mail account/credentials please contact the Help Desk at 434-395-4357.
Canvas is a web-based learning management system, or LMS. It is used by learning institutions, educators, and students to access and manage online course learning materials and communicate about skill development and learning achievement. They have created excellent guides, customized for all user types, with easy to follow instructions to help you navigate through and answer any questions you may have.
Canvas Student Guide
Poll Everywhere gives each student a discrete way to voice their opinions and comprehension. Students must use a computer or personal cell-phone to respond to Poll Everywhere questions within a course setting. The student is responsible for any text-messaging rates or charges that may apply to their mobile-phone account.
The username and password for Poll Everywhere are NOT the same as your LancerNet credentials. You will need to use your @live.longwood.edu account as your username and the password you set with the system. Your first time logging in to Poll Everywhere, you will need to use the “Forgot Password” option to set your account password. If you plan to use your phone to respond to poll questions, you will need to download the free Poll Everywhere app on your phone. With the app, you can more quickly access polls and see your history of responses.
Poll Everywhere Student Self-RegistrationPoll Everywhere Student Self-Registration (docx)
LockDown Browser is a locked browser for use with quizzes in Canvas. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. If a Canvas quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser.
You may be required to use LockDown Browser with a webcam, which will record you during an online, nonproctored exam. (The webcam feature is sometimes referred to as “Respondus Monitor.”) Your computer must have a functioning webcam and microphone. A broadband connection is also required.
Student Quick Start Guide - Installation and Use of the LockDown Browser + Monitor
What is LockDown Browser? The Student Perspective.
To download Respondus LockDown Browser click here.
**Access to LockDown Browser is NOT supported on Chromebook devices.**
The DEC is responsible for the administration of the University’s Zoom license. Longwood users should visit https://longwood-edu.zoom.us/ and sign in with Lancernet ID and password to access their Longwood Zoom account.
While all Faculty, Staff, and students all have access to fully licensed accounts with no time limits, Cloud Recording is not available for students. Local recording is available to all users.
The DEC is more than happy to assist all users with the use of Zoom. University Events and Ceremonies is the best resource for any University parties interested in using Zoom to host virtual events.