FAQs

Faculty/Staff FAQs 

Who do I contact with technical support questions?

All technology support requests should be directed to User Support Services. You can submit a work order online at http://help.longwood.edu/user  (on campus only), send an email to helpdesk@longwood.edu, or contact us by phone from 7:45 a.m. - 5 p.m. Monday - Friday by calling (434) 395-4357 (HELP).

What is the LancerNet ID, what is it used for, and how do I get one? 

The LancerNet ID and password are used to access the myLongwood web portal, Longwood's email system, Canvas, etc. The LancerNet password must meet the complexity standards as defined in the University's Password Management Policy and is set to expire on a 120-day cycle. The LancerNet ID and password are requested via the New User Form.

How do I change my account IDs if I have a name change?

First, you must contact the Registration office (434-395-2580) for the official name change. Once the change has been processed by the Registration office, you can contact the Help Desk (434-395-4357) to request that your name change is reflected in your account IDs (LancerNet, LiveMail).

What software is available to Longwood faculty and staff for personal use?

Faculty and staff may request with User Support Services to have access to the latest version of Office (PC and Mac) from Microsoft for personal use. There is a charge of $9.95 for this software. Learn more about the Home Use Program.

I've heard there is wireless on campus, but how do I connect to it?

Complete information on wireless including configuration instructions

What is the schedule for Scantron Services?

Scantron services are offered daily at 11:00 am and 4:00 pm. Pick up times will vary depending on the volume. During exam weeks there is a 2-hour turn around on all scantron services.