In an effort to ensure students have a seamless testing experience while using Honorlock, we want to bring attention to known issues with Google Chrome and the newest Mac operating systems (Mac OS 12.3 and higher). Some students have encountered issues with enabling screen sharing permissions in these circumstances. To help, Honorlock has put together the following articles that can be shared with students in advance, prior to their next exam attempt.
Mac OS 10.15 Catalina Screen Recording
In the event students need assistance completing this process, Honorlock Support can be reached 24/7 by live chat or visiting honorlock.com/support. The DEC is also able to help instructors or students navigate workflows involving Honorlock. Please reach out to dec@longwood.edu or call 434-395-4332 with any additional questions.