An Additional Layer of Security for Longwood Technology Resources
What is two-factor authentication?
Two-factor authentication is an extra layer of security to ensure that you are the only person who can access your account, even if someone else knows your password. To use two-factor authentication, you will need your LancerNet ID and password and a device. The device can be a Smartphone, tablet, or a hardware token. After logging in to a Longwood system with your LancerNet ID and password, you'll be prompted to confirm your identity a second time using the device that has been attached to your account. Longwood will utilize Duo software for two-factor authentication.
What systems use two-factor authentication?
Two-factor authentication has been in use with Longwood's Virtual Private Network (VPN) since 2019. Effective Monday, May 3, 2022, Longwood will implement two-factor authentication with Outlook Online Access, or OWA. Additional systems will be added in the future.
What are the authentication options?
- Duo Mobile App - Enroll your smartphone or tablet in the Duo management portal and install the Duo application on that device in order to receive a push notification or a passcode for authentication. Click here for instructions for using the Duo mobile app.
- Duo Hardware Token - A hardware token is a small, physical device that, once registered with Duo, will produce passcodes that can be used for authentication. Tokens are available for pickup (faculty and staff only) at the Help Desk located on the ground floor of French Hall. Click here for instructions for using a Duo hardware token.
- Text Message (SMS) – Enroll the phone number of your phone in the Duo management portal and receive a code via text that will allow authentication. Click here for instructions for using text for Duo authentication. NOTE: This option is not available for VPN authentication.
- Third-party Security Key - Security Keys work similar the Duo Token but are a generic two-factor authentication token vs Duo-specific tokens. They cost $25 and up and can be purchased through Amazon. Note that the lesser expensive of these devices are connected to a device (computer, laptop, etc.) via USB and are not intended for use with smartphones. Click here for instructions for using a third-party security key.
Can I use Duo when traveling outside of the United States?
Yes, you can use Duo when traveling outside of the US. The Duo mobile app and hardware token are preferred authentication methods to use when travelling internationally as neither require an internet or phone connection to operate and can function when Wi-Fi or cellular service are unavailable.
- Duo App – Push notifications to the Duo mobile app will work in any location as long as your phone has an internet connection. Passcodes can be generated from within the Duo app, no internet connection required.
- Duo Hardware Token - Hardware tokens do not require an internet connection to operate and can generates codes from any location regardless of country.
- Text Message (SMS) – Texting internationally often requires a specific plan with your carrier that allows that service. You should inquire about this prior to travel.
- Third-party Security Key - These devices do not require an internet connection and can be used internationally.
Who can I contact for help?
If you need help setting up two-factor authentication, or if you have login issues after enrolling, please contact the Help Desk at firstname.lastname@example.org or via telephone at (434) 395-4357.