Text Message (SMS)

Instructions For Using Text Message (SMS) NOTE: This option is not available for VPN authentication

Enroll - Click here to log in (using your LancerNet ID and password) to the Duo management portal to enroll your device with Duo, the software that manages Longwood's two-factor services. Step-by-step instructions for enrollment are below.

1. Welcome Screen - Click Start Setup to begin enrolling your device.

- Duo enrollment page titled “Protect Your Longwood University Account.” Text explains that two-factor authentication uses a secondary device to verify identity. A green “Start setup” button is displayed and circled in red. Longwood seal and “Secured by Duo” links appear in the left sidebar.

2. Choose Your Device Type - Select Mobile Phone for device type and click Continue.

- Duo enrollment screen asking, “What type of device are you adding?”. Radio options include Mobile phone (recommended), Tablet, and Security Key. Mobile phone option is selected and circled in red. Green “Continue” button is circled below the options.

3. Enter Your Device Information - Select your country from the drop-down list and enter your telephone number. You will need to check the box confirming the phone number. Click Continue.

- Duo enrollment page titled “Enter your phone number” with United States selected and +1 prefix. Phone number field shows 4343954357 with a green checkmark confirmation. Text below confirms “You entered (434) 395-4357” and asks if it is correct. Gray “Back” button and a green “Continue” button (circled) appear below.

4. Choose Platform - Choose "Other" and click Continue to complete enrollment.

- Duo Device Management Portal screen asking “What type of phone is 434-395-4357?” Radio-button options include iPhone, Android, Windows Phone, and “Other (and cell phones)” (circled). A green “Continue” button is circled below the options. Longwood University logo and “Secured by Duo” appear on the left sidebar.

To Receive a Text For Authentication

1. After you have enrolled your phone number, when you log in to a Longwood system that uses two-factor authentication with your LancerNet ID and password, a Duo screen will appear. You will select Text me new codes on that screen.

- Duo authentication screen with a passcode field and green “Log In” button at the top. Left sidebar shows the Longwood logo with “What is this?” and “Need help?” links. Blue bar at the bottom reads “Enter a passcode from a text.” “Text me new codes” button is circled in red at the lower right.

2. A text message containing a passcode will be sent to your Smartphone. Enter the passcode and select Log In.

- Duo authentication screen titled “Choose an authentication method.” A passcode field contains a numeric code and is circled in red. A green “Log In” button is circled in red on the right. A blue bar at the bottom includes “Enter a passcode from a text” and a “Text me new codes” button.